M - F 7:00 am - 3:30 pm

Office Hours - directions

(425) 882-0177

Please call ahead for an appointment.

This morning the torsion spring snapped on our 2-door garage. I looked up garage door repair companies on Yelp and felt confident that National Doors Inc. could do the job. I called them up and Shonna, who answered my call, was very profesional, responsive and explained clearly what needed to be done, and how much it would cost. They were even able to squeeze us in today!
The technician came to our house around 11:30am (I initially called them around 9am) and it took him about 40 minutes to replace both springs on the door, and even adjusted the garage door lock without charging me extra, so it wouldn't intefere with the garage door operations, which I didn't even know was a problem until he brought it up. Talk about service!
I'm very pleased with this company and wanted to write this review up before I forget. After dealing with multiple contractors this summer for house remodeling, I now appreciate when I come across one that gets the job done honestly and efficiently. Thank 'yelpers', for the suggestion.

After years of trying to fix our own, squeaky, shuddering, garage doors, we finally called National Door. Thinking we may need new doors, we called and talked to Dan, the owner. He came out promptly, took a look, replaced some springs and tweaked the tension. No new doors needed and the cost was under $100. We were thrilled. Refreshing to work with an honest, customer service oriented company!

Wow!   I found National Door, Inc. (NDI) based on the glowing reviews and I sure am glad I did.  Another company had tried to rip me off when my garage door opener failed, so I was tentative when looking for an alternate one.  NDI more than lived up to its positive reviews and my expectations with their fast, friendly, and clearly honest approach.

When I called on the weekend, I spoke directly with one of the owners, Johnette.  She was so friendly and took a lot of time out of her weekend to answer all my questions and make sure they followed up with me on Monday after determining if the opener I wanted that just came to market would be available.  

Monday morning, Shawna, the operations manager, promptly called me.  They had the new model LiftMaster opener with all the bells and whistles (including internet control from a Smartphone) already in stock.   They had great prices and were upfront quoting fixed pricing including labor with no surprises.  They were one half the cost of the first company that tried to rip me off!  We made an appointment for installation that afternoon.

While the high-tech opener I wanted was new to market, their staff had already received training on it and Shawna had already personally installed one for herself.  More importantly she was upfront that I would be the first customer to get one, and as such, they had no history with it regarding reliability.   She too, was very friendly, and took a lot of time to explain the features, prices, and all the gadget options available for it.  She said if I had any questions about the operation of the high-tech peripherals after it was installed I could call her back directly.  While it's always risky to get the newest gadgets on the market, I was confident that NDI would be the best to install the opener because they are the only company in a 100 mile radius to receive the highest level "ProVantage" certification from LiftMaster.

As prearranged, Chris the installer, called me 20 minutes before arriving so I could drive home from work and meet him.  He arrived promptly, 20 minutes later.  Also a very nice guy, and helpful, doing a few tweaks for me, completely lubricating my door, adjusting the spring tension and getting the wall controller and pin-pad all setup just the way I wanted.  I was also happy to hear from Chris that in addition to  LiftMaster's great parts warranty on the opener itself, NDI would take care of any labor charges if problems occur in the first year.

Over the years, I always seem to have had particular issues finding reputable garage door repair companies.  There seem to be so many with high prices or independent contractors that masquerade as large companies that have trouble keeping appointments and try to rip you off.

What a great experience with NDI.  Their website says that Dan and Janette are the proud owners.  There is no doubt this is true.  They clearly take pride in having a friendly and knowledgeable staff and are in the business to cultivate happy, repeat customers.  It's rare these days to find an honest, efficient, professional, and friendly company that truly cares about its customers.   Fortunately I found that with NDI.